Support

If you choose to verify your identity with us, here is what you will need to provide:

• Personal and economical information
• ID document
• Proof of address
• Selfie

Depending on your profile and transaction activity, you may also be requested to:

• Answer by email some extra questions about the origin of your funds.
• Have a short (~10min) recorded video call with a member of our compliance team.

For legal entities, the identification process will require:

• That an administrator verifies his/her personal identification as described above.
• An excerpt from the commercial register
• Copies of the passport of any other legal director of the organization
• Forms A and K (provided during the process)
• A short (~10min) recorded video call with a member of our compliance team
• To submit any specific information requested to document the origin of the entity's funds

You can register with us as a legal entity and use our services with your organization's bank accounts. To do so:

1. An administrator of the organization must click here and follow instructions to sign up and verify his/her identity.
2. At the end of the KYC process, choose "Register as a business" and keep following instructions.
3. Once your business registration will have been validated, you will be able to start using our service to buy or cash out crypto with your company's bank accounts, as well as pay fiat invoices (EUR/CHF) with crypto.

Before asking for a SMS verification code, make sure that you have the sufficient mobile phone network connection to receive it. Check as well that the phone number and country code are correct.

If you still don't receive the SMS code after several trials, please contact us.

Mt Pelerin processes all your identification data internally, nothing is outsourced to third party providers. We are allowed to do so under our Swiss financial intermediary status. This status means that we apply the Swiss KYC/AML directives, and that the way we apply them is audited several times a year by an independant organization affiliated to FINMA, the Swiss financial market supervisory authority.

When you use our service by bank transfer to our Swiss bank accounts, your data is protected by Swiss privacy. It means that we don't share your info with any third party, and that nobody can force us to do so with the exception of a court order in the context of a criminal investigation.

When using instant transfers or card payments, your data must be shared with our EU service providers and isn't protected by Swiss privacy anymore.

	Swiss privacy
Standard bank transfers
Swaps
Instant EUR transfers
Card payments

In Switzerland, the final validation of an identification must be performed by a human being and can therefore not be automated. We do our best to review and validate new identifications as fast as we can, but please note that it can take up to 2 business days.

You can see the status of your identification at any time by checking your profile in Settings > My profile.

The icon of each section tells you its status:

• - Validated
• - In review
• - Rejected (you will get an email explaining why and how to provide the right information)

If you need to update your information, your new residence address for instance, you can do so at any time in your user profile (Settings > My profile).

Bridge Wallet is a non-custodial app, therefore there is no account strictly speaking but only your identification information that we need to authorize crypto-fiat transactions. Being a regulated entity, we are required to keep that information for a period of 10 years. We cannot delete it on your request.

If you don't want to use Bridge Wallet anymore, you can simply uninstall the app. The wallet address created with the app entirely belongs to you, so you are free to do what you want with it. Please note that we have no way to help you recover it if you lose your secret phrase.

In order to give you a way to verify the authenticity of the various emails that we send you when you use our service, they all have a signature.asc file in attachment.

You will find below the PGP public keys that we used to sign emails sent from [email protected] and [email protected]. Import them into your PGP/GPG enabled email client to verify the authenticity of signed email from the site.

[email protected]:

-----BEGIN PGP PUBLIC KEY BLOCK-----

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
=Ds8y
-----END PGP PUBLIC KEY BLOCK-----

[email protected]:

-----BEGIN PGP PUBLIC KEY BLOCK-----

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You can also find those keys on Mailvelope's keyserver:

• [email protected] key
• [email protected] key

Yes, it is a security token or simply said it is a share of the company Mt Pelerin Group SA. To be more specific, it is an asset token as defined in the guidelines published by FINMA, the Swiss financial market supervisory authority.

If you have bought MPS tokens, you need to register them with the company in order to activate your voting and dividend rights associated with their ownership.

To register MPS tokens, you need to identify with us and have MPS tokens stored on one of your linked addresses.

Please note that we cannot accept shareholder registrations from persons from: Afghanistan, Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mali, Myanmar, Nicaragua, North Korea, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe.

No, if you are not interested in the MPS token's voting and dividend rights you don't need to register them. Identification is not required to enjoy the service benefits provided by MPS tokens.

No, you can store MPS tokens on any wallet you want, then link its address in your user profile.

No, the MPS token is not divisible. Therefore, 1 MPS is the smallest possible unit of ownership in Mt Pelerin Group SA.

If your MPS tokens have been lost or stolen, contact us immediately.

The MPS token is the actual share of Mt Pelerin Group SA. Therefore, you should declare and report it in your tax return the same way as you would for the ownership of the shares of any other non-public company.

If you have any questions regarding this process, please contact your local tax administration.

Under Swiss law, any dividend must be proposed by the board of directors of Mt Pelerin Group SA and approved by a general meeting of the shareholders.

Any proposal by the board of directors to distribute a dividend, if any, will depend on different parameters notably the company's results of operations, financial condition, cash requirements and other relevant legal considerations (sufficient reserves).

Only the 500,000 MPS tokens sold in 2018 are freely transferable. The 95% remaining MPS tokens belong to our holding company, team and advisors. They are all locked and bound by shareholder agreements.

The main purpose of those 95% tokens is to conduct our second round of funding (not public). In this way, we commit to protect our crowd investors by raising funds through the holding company selling its own shares, not through the dilution of the circulating 500,000 MPS tokens.

If you use our service without being identified, your purchases will be withheld for 7 days and will be automatically delivered on your wallet after that. The exchange rate is still applied when we receive your bank transfer, so you don't have any exchange rate risk.

This measure is in place to curb various abuses of our service. There is no withholding period for identified users.

The exchange rate applied is the best market rate that we can obtain at the moment when we receive your payment, unless your purchase requires extra compliance steps. In such case, the exchange rate is applied when those steps have been completed.

The exchange calculator on our web interface and in Bridge Wallet both show you the exchange rate that you would get right now, for your reference.

There is no minimum amount required to buy cryptocurrency with Mt Pelerin.

There is no maximum amount that you can buy by regular bank transfer, however for operations above CHF 100,000 (or equivalent) we ask you to contact us by email first.

For instant EUR transfers, there is a maximum of EUR 1,000 per transaction.

There is a maximum amount of CHF/EUR/GBP 5,000 (with KYC) per transaction when buying crypto by card.

Depending on your profile, volume and usage of our service, we may ask you to provide additional information or extra KYC steps in order to document your transaction before we can process it.

When buying cryptocurrencies by bank transfer, you must include the reference provided in the app with your bank transfer. When making a bank transfer from your e-banking interface, you can enter that reference in the field provided for that purpose. It is usually called "Communication", "Comments", "Additional information" or "Reason for payment".

There is not transaction costs / gas fees when buying cryptocurrencies with us. We bear that cost for you, with the exception of the Bitcoin and Ethereum networks where we charge a delivery fee. More info on our pricing page.

You can buy crypto with us by card with any Visa, Mastercard, Maestro and Vpay card issued in Europe.

We don't accept cards issued outside of Europe.

Please note that the card must support 3-D Secure.

The bank coordinates that we provide for a given combination of fiat currency + crypto currency + receiving address don't change, you can re-use them at will. You can also use them to setup standing orders / recurring buys.

The bank coordinates and transfer reference that you get in our interface to purchase cryptocurrencies don't change for a given fiat currency, cryptocurrency and receiving address.

Therefore, you can use them to setup standing orders (recurring bank transfers) to automate your crypto investment with the amount and frequency of your choice, a strategy also known as DCA (dollar-cost averaging).

If you have sent us a bank transfer to buy crypto but haven't received your funds yet, most common reasons are:

1. Bank transfers take time to arrive on our bank account, check "Bank transfer times" above to see how long a bank transfer takes to reach us depending on your region.
2. We have received your bank transfer, but cannot process it for various reasons. In such case, we always notify you by email immediately. Check your spam to see if you find one of those emails there.
3. We have received your bank transfer, but the delivery of your crypto is still processing. Delivery can be delayed sometimes due to network congestion, so please give it some time. If your delivery is still pending after a day, please contact us.

We accept clients from all countries for our crypto buy/sell services, except US and Russian persons, and residents of:

Afghanistan, Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mainland China (Hong Kong and Taiwan accepted), Mali, Myanmar, Nicaragua, North Korea, Romania, Russia, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe.

You receive a first email notification as soon as we receive a bank transfer or card payment from you. If you haven't received that notification, it means that we haven't received your payment yet.

You receive a second email notification as soon as we transfer your crypto purchase to your wallet address. Please note that your purchase can take several minutes to appear in your wallet after having received that notification.

Yes, you can use accounts from neo banks like Revolut, N26, etc., to buy cryptocurrencies with us.

No, you cannot use a Paypal account to purchase cryptocurrencies with our service, as a bank transfer from a Paypal account won't be labelled in your name.

No, transfers to buy cryptocurrencies must come from a bank account that belongs to you and that is labelled in your name.

No, you can only purchase cryptocurrencies for yourself. However, once they are on your wallet you are free to transfer them to whoever you want.

Yes, you can purchase cryptocurrencies from a joint bank account as long as your are one of the owners of that account.

The system of our card payment provider has flagged your transaction as potentially fraudulent. To unblock it, please write at [email protected] and send us a photo of your card showing only your name and the last 4 digits of the card number (please hide the remaining numbers with tape or with your fingers).

You have selected an unsupported currency for card purchases. The currencies supported are EUR and CHF. If the selected currency is EUR or CHF and you still get that error message, it means that your card does not support 3D-Secure.

The table below shows the time it usually takes for you to receive funds that you withdraw on your bank account, depending on the transfer type:

* Cash outs to a new bank account will take ~1h (Monday to Friday). Larger amounts may also trigger extra checks, which can slow down the processing of an operation.

Business days: Monday to Friday.

Please note that bank transfer times is not an exact science and that not all banks process transfers at the same speed.

The exchange rate applied is the best market rate that we can obtain at the moment we receive your crypto transfer, unless your transaction must be put on hold for compliance reasons. In such case, the exchange rate will be applied when the hold on your transaction will be removed.

There is a minimum amount of CHF 50 or equivalent to convert cryptocurrency in fiat and withdraw on your bank account.

There is a maximum amount of CHF 1,400 or equivalent to cash out via SEPA Instant transfer.

There is no maximum amount of cryptocurrency that you can otherwise convert in fiat with us, however for operations above CHF 100,000 (or equivalent) we ask you to contact us by email first.

Depending on your profile, volume and usage of our service, we may ask you to provide additional information or extra KYC steps in order to document your transaction before we can process it.

We accept clients from all countries for our crypto buy/sell services, except US and Russian persons, and residents of:

Afghanistan, Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mainland China (Hong Kong and Taiwan accepted), Mali, Myanmar, Nicaragua, North Korea, Romania, Russia, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe.

When withdrawing crypto funds with us, you will receive a first email notification to confirm that we have received your crypto funds. Please note that this first email can take a while to be sent by our system.

A second email notification will be sent when we will have sent the bank transfer to your bank account.

Please note that we have no way of knowing when your funds reach your bank account, so you will have to check your bank account yourself and/or activate relevant notifications with your bank.

Bank account coordinates entered in our interface are automatically saved, you will be able to browse them and re-use them for further withdrawals.

When you buy cryptocurrencies with us, we also automatically save the bank account from which the funds have been sent, so that you won't have to re-enter it when selling cryptos and withdrawing funds on your bank account.

You can use our service with as many bank accounts as you want.

No, the bank account to which you withdraw the funds resulting from a sale of cryptocurrency must belong to you and must be labelled in your name. Joint accounts are accepted.

Yes, you can use accounts from neo banks like Revolut, N26, etc., to withdraw cryptocurrencies in fiat currency with our service.

No, you cannot use a Paypal account to withdraw cryptocurrencies in fiat currency with our service.

When you sell cryptocurrencies by bank transfer, you make a transfer to our own wallet, which we then convert in fiat currency and send to your bank account.

Therefore, you have to pay the network cost of making a transaction in order to send your funds to us. That network cost is paid to the servers running the blockchain in question, not to Mt Pelerin. They are therefore not in our control.

Those network costs are paid in the following cryptocurrencies:

We send you an email confirming that we have received your crypto transfer within minutes in most cases, but it can sometimes take several hours to be sent.

Also, if you use our web interface make sure to sell your crypto through the interface each time. If you send crypto to our wallet address without going through our interface, our system won't be able to process your transfer.

When you initiate a swap transaction, we will receive it as soon as your crypto transfer will have been completed on the blockchain.

Once received, we will exchange your funds and deliver them on the destination wallet.

The delivery speed can take anywhere between minutes to hours, depending on network and liquidity conditions. In all cases, we deliver your funds on a best effort basis.

Deliveries are processed automatically most of the time, but can be held for manual review by our compliance team. In such cases, manual reviews are done during office hours from Monday to Friday.

The exchange rate applied is the best market rate that we can obtain at the moment we receive your crypto transfer, unless your transaction must be put on hold for compliance reasons. In such case, the exchange rate will be applied when the hold on your transaction will be removed.

There is a minimum value of CHF 1.00 or equivalent to swap cryptocurrency with our service.

The maximum swap depends on the available liquidity at any given time, so there is no specific maximum swap amount.

We accept clients from all countries for our crypto swap service, except US and Russian persons, and residents of:

Afghanistan, Belarus, Burundi, Central African Republic, Cuba, Democratic Republic of the Congo, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Lebanon, Libya, Mainland China (Hong Kong and Taiwan accepted), Mali, Myanmar, Nicaragua, North Korea, Romania, Russia, Somalia, Sudan, South Sudan, Syria, Venezuela, Yemen, Zimbabwe.

You will receive a first email notification to confirm that we have received your crypto transfer, which can take a while to be sent by our system so please allow some time for it.

A second email notification will be sent when your funds will have been delivered on your wallet.